Code of Ethics and Professional Conduct

As a computer online support service company, we are committed to providing our customers with the highest service and support.
To ensure a positive and productive experience for everyone, we have established the following Code of Conduct:

Honesty and trustworthiness.

Honesty is an essential component of trustworthiness. We fully disclose all service capabilities, limitations, and potential problems to customers.  

Fairness – “take action not to discriminate”.

We foster the values of equality, tolerance, and respect for others, and justice governs this principle.

Helpfulness – “We Go the Extra Mile”

We use our Skills and knowledge not only to “call out” deficiencies, but also advise customers how to solve or correct deficiencies and help foresee bumps in the road.

Responsiveness – “We Maintain a Sense of Urgency”

We promptly return calls and emails, schedule meetings, and make decisions on customers’ requests.

Courtesy and Respectfulness

We are courteous, and empathetic, and treat customers the way we like to be treated, with respect and integrity.