Refund Policy
GotYourBack Support values any feedback from the customers and does everything to fix all possible issues. However, if you are still not satisfied with our products and services and may require a refund, please get acquainted with our refund policy.
Please note that purchasing a subscription license confirms Customers’ awareness of the features and functionality of the service, as they should have already examined EULA, information, and description about the service set forth in this agreement and on the official website.
Refunds are given in case of problems directly related to the quality of our service.
Refund Terms and Conditions:
- The contract can be revoked with a guarantee of a full refund within 30 days.
- After 30 days, but within 6 months from the date of purchase, if the number of fixes delivered to a customer does not exceed 3, the customer can receive a refund in the amount that corresponds to the difference between the price of the subscription plan and the price of a 1 (One) Time Fix service ($149).
- After 30 days, but within 6 months from the date of purchase, if the number of fixes delivered to a customer exceeds 3, the customer can receive a partial refund that corresponds to the difference between the total price of the subscription plan and the price of a 1 (One) Time Fix service (149$) summed up with the price of every consecutive fix (49.99$).
- If the service is used for more than 6 months, it becomes non-refundable.
- A refund request can be claimed only during the subscription period.
- Before requesting a refund, the customer must inform our Premium Assistance department of any issues that may arise in relation to our service.
Our Support department agents are obliged to take all possible actions within their competence to fix the problem. If they confirm that the problem cannot be fixed, a refund will be given. The company is not responsible for any independent actions taken by the customer or help from third-party companies.
To apply for a refund, one needs to send the request to billing@gotyourbacksupport.com or to contact the billing team Monday-Friday 08:00 a.m. to 04:00 p.m. Pacific Daylight Time at:
United States 1-800-774-9380
Australia 1-800-370-680
United Kingdom 0-800-411-8030
After receiving the refund request the support agents may need from 1 to 5 days to process the received materials and provide a qualified reply.
If a refund can not be provided due to the terms and conditions set forth herein, the customer will be notified about the denial via email or phone as soon as possible.
Once the refund is completed, further usage of the service becomes illegal.
The average time of the refund procedure is 5-7 days (the amount of time needed by the bank to process the payment). In case there is a doubled charge due to circumstances beyond the customer’s control, the Company is obliged to give a refund upon the first customer’s request.
All processing fees are non-refundable.
The logic of the Refund Policy also applies to refund a subscription plan purchased with any type of discount.