Our Services

After working with your computer for a while you may notice it becomes slower and makes it very uncomfortable to work. This is a natural process as the system clutters up over time. It can be anything from junk files and malware to something as simple as too many files on your desktop. This should not be a reason for frustration, but only a signal that it’s probably time to call us and go have a coffee break. We will check the system to identify what could be causing the sluggish performance and clear the temporary files that have piled up in your system, get rid of malicious items and make sure your operating system is updated.
We will:

• - Clear the junk files from your computer.


• - Disable unnecessary startup items.


• - Enable fast startup.


• - Optimize your desktop.


• - Repair your Disk Permissions.


• - Disable Transparency effects.


• - Uninstall unused programs.


• - Defragment your hard drive


• - Disable unnecessary services.


• - Perform a disk cleanup.

Not all the viruses and malware out there are as scary as they are described but we may encounter them without noticing their effect on the computer. That is why scanning the system from time to time is very important. Some malware has such little impact that the Antivirus may not detect it as a threat. This may explain why your computer starts to work slower than usual and yet your Antivirus scan finds nothing. Sometimes having a professional look through the system manually complements the work of your security software. Checking the errors and figuring out the causation is a job for a technician as software may not always succeed in this.
We will:

• - Terminate all suspicious programs.


• - Scan and remove Malware


• - Scan and remove Adware.


• - Cross-reference your applications to determine potentially unwanted software.


• - Disable Suspicious extensions and reset your browser settings to default.


• - Set the system to automatically update your apps to make sure they get their security updates on time.

Figuring out why your program stopped working all of a sudden can become a fruitless endeavour. There are so many things you that program errors or application crashes and that is not the information you want to keep in your head. But when encountering a problem you try to remember if you’ve updated the app, if you still have the necessary drivers or if someone has changed the settings. There are times when you might even think about the more serious possible causes of the problem like malware or hardware issues. GotYourBack will help you fix the problem without all those added worries. We will help you with errors, crashes, freezing and unresponsiveness to make sure your computing is smooth and easy.
We will:

• - Scan through the Event Log.


• - Update your operating system.


• - Update your applications.


• - Roll back to older version if applications don’t work correctly after update.


• - Update your drivers.


• - Make sure the firmware and BIOS are up to date.


• - Check that you have enough memory on your hard disk.


• - Reinstall incorrectly working applications.


• - Run a system file checker.


• - Check the system for Memory Dump files.


• - Perform a bugcheck analysis.

Have you ever accidentally deleted something you couldn’t recover? An easy mistake to make. That is why backing up your data is important. This does not, however, need to turn into a chore. Our team will help you setup a scheduled backup and help you choose which information you need to to backup. We can help you with both local, icloud or hybrid backup depending on your preferences. Having a backup is like like having a plan B when dealing with a virus or when you simply deleted something you later realize you might need after all. We will also show you how to restore the files you need and even help you find previous versions of an existing file.
We will:

• - Provide you with information on backup options.


• - Setup and configure your backup device.


• - Backup your data.


• - Setup scheduled backups.


• - Configure what type of data should get backed up based on your preferences.


• - Backup the data on your devices.


• - Restore data upon request.

Malware and Viruses don’t have to sound like something scary. We can help you setup and configure an Antivirus, check your Firewall settings, install Anti-spyware and even introduce you to Email Screening. There is are many things you can do to ensure your computer is safe but managing all this and making sure all the software is compatible can be a bit of a challenge that’s why having a professional ensure you Security software is working without a hitch is a great idea. Besides getting tips on how to stay safe while surfing the Internet can be just as useful for the safety of your computer.
We will:

• - Help you install an administrative password for your computer account.


• - Install and configure an antivirus program.


• - Secure your wireless network.


• - Enable Firewall.


• - Apply security patches to you antivirus, operating system and applications.


• - Turn off unnecessary browser extensions.


• - Download a pop up blocker extension.


• - Disable automatic extension and plugin installation.


• - Clear your temporary files.

Making sure you devices are connected to the Internet and among themselves can be as easy as 1,2,3 with GotYourBack. We can help you setup a new router and help you figure out why one device is not connected to the network when the rest are working fine. We’ll be happy to make sure you can stream music from your smartphone to your sound system, to your favorite Netflix show from your tablet to your smart TV and make sure all your devices are ready to remind you about your meetings.
We will:

• - Setup your router and modem.


• - Configure your Internet settings.


• - Validate your IP address.


• - Check your Internet Connection.


• - Test the speed of your Internet.


• - Configure your Networks settings.


• - Make sure your DNS Settings are correct and change the settings if necessary.


• - Check if someone else is using your Internet.

Printers and scanners are becoming increasingly more sophisticated and benefiting from them can be hard when they are not configured correctly. Like all other devices they may require troubleshooting and maintenance. Making sure you are set and every computer has access to your printer helps you avoid spending time getting the papers you need printed from one device to another.
A lot of households don’t use the full functionality of their peripherals so many of the neat tricks the manufacturers had intended may go unnoticed and unappreciated. We wouldn’t want that to happen.
We will:

• - Troubleshooting your Mouse.


• - Setup, configure and troubleshoot your Keyboard.


• - Help you connect your Monitor.


• - Format, configure and troubleshoot your USB Flash Drive.


• - Connect your computer to your Smart TV.


• - Setup and configure your scanner.


• - Setup and troubleshoot your printer.


• - Connect your computer or device to the sound system.


• - Configure your headphone settings.

Today having a diverse range of devices in the house is very common but it can be hard since each one has its own settings, apps and capabilities. Figuring all this out may at times be a little overwhelming. It’s great when your connectivity settings are all set up, your data backed up and all the applications you need are installed and updated. We can help you figure out how to start using your Anti-Theft and what you need to know if you lose your device. We can even help you use your device on the road by enabling hands free device control. Each and every device has its own unique tricks that can be very helpful that’s why knowing more about your device can make your day more efficient and more time-saving.
We will:

• - Configure your smartphone settings.


• - Customize your homescreen and app notifications.


• - Backup your data.


• - Restore data upon request.


• - Clear your smartphone cache.


• - Help you setup your Anti-Theft.


• - Troubleshoot crashes and errors.


• - Setup your hands-free device control.


• - Adjust your microphone and camera settings.

In today's world learning is becoming increasingly essential, so to cut down on searching and compiling information you can request that to be done for you. If you’ve set out to start writing a newsletter but are not quite sure how to make that happen in your email, we’re here for you. If you are constantly looking up foreign words in the dictionary there might just be an extension that will reduce the search to a couple of clicks. If the printer is giving you a hard time or you want to learn how to change the photos format before print we will be happy to show you and provide you with a tutorial for future reference. If you need an easier way to take notes or you are tired of typing things in your Google Docs or if you want to get rid of your spam and tidy up your inbox you can ask us to help you and also teach you do these things independently.
We will:

• - Guide your through printing and scanning.


• - Teach you to use all the features of your email.


• - Take you through customizing your browser.


• - Help you clear your desktop.


• - Teach you and help you to work with Whitelists and Blacklists.


• - Help you organize your data.


• - Find and organize a tutorial according to your request.


• - Help you with Technical Training.

We came across questions each day and sometimes even reading the answer online will not put things in place or give you a comprehensive understanding. Then you catch yourself thinking of someone who might have an understanding of the problem and wish you could talk to that person then and there. Our service provides you that expertise and you don’t have think think much about it. Just call us and we will guide you through whatever it is you need to know or understand. Having a technician there with you drilling into the task at hand really helps reduce stress.

It is also amazing to learn how technology can help you in your everyday life. Harnessing that potential can really change how you do things. So having someone at your side helping you discover and learn is very exciting.
We are open to help you with even the smallest requests and make sure your computing experience a great one.