California Privacy Rights

 

Effective date: 19 April 2024.

 

We make these disclosures to those visiting our Websites who reside in California which supersede and replace any conflicting disclosures found elsewhere on our Websites as well as reflect your privacy rights granted by the California Consumer Privacy Act (CCPA) with effect from January 1, 2020.

Opt-out of disclosure for direct marketing purposes. California Civil Code Section 1798.83 permits California residents to learn the identities of entities that received their personal data for marketing purposes and the categories of information disclosed. You may request such information by contacting us by e-mail addressed to [email protected]. Please reference California Privacy Rights in your subject line. You may also write to us at:

 

Ifigeneias 14,

3036 Limassol, 

Cyprus

ATTN: Privacy Officer.

 

What kinds of information we collect

Information that you provide to us.

You may be required to provide your Personal Information on our website or in other ways. This information may include:

 

• Audio and/or video recording of a call/session;
• Static images of your screen, which may be captured during the session only;
• Chat correspondence;
• Telephone number (in case of a call);
• Your personal email;
• Full name;
• Mailing address;
• Password to the system (in case of remote fixes);
• Information about your device, services, and software you used.

 

This information will be used only for:

 

• Providing you with Premium Assistance and other services (learn more about “Remote Access” below in this document);
• Delivering or installing some programs or assistance tools and software;
• Continuous improvement of our services;
• Analyzing how people use our services, how frequently, which kind of assistance they need, etc. to keep internal analytics;
• Personalizing communications with you;
• Training of our junior personnel;
• Resolving disputes;
• Protecting our rights, enforcing our policies, and complying with laws.
• Communication and Marketing. If we receive your prior opt-in consent we will contact you via email to tell you about special offers, promotions, and update you on our products or services.
• We may use first-party and third-party cookies to deliver advertisements relevant to your interests. By learning your preferences, these cookies enable us to display ads tailored to you and simplify your browsing experience.

 

You may opt-out of marketing communications from us and/or prohibit us from using your email to create custom audiences at any time by using the method provided in the email (such as clicking on an unsubscribe link), or contacting us via email [email protected]. Please be aware that this opt-out does not prohibit our disclosure of personal data for any purpose other than direct marketing. The data we process and share may include your name, address, email address, and telephone number.

 

Your Consent. Sometimes we may need to process your personal data for purposes that are not listed in this Notice. In such cases, we will ask for your prior consent before proceeding to process your personal data. You may withdraw your consent at any time by emailing us. If you wish to cancel your Account or request that we no longer use your information to provide you Services, contact our Customer Support at [email protected].

 

Your Personal Information will be used by our Company only for these specified purposes and will not be sold to any third party. See more details concerning sharing your Personal Information below.

If you have any concerns or questions regarding the Personal Information we collect, you can always contact us at [email protected] or fill out the Data Privacy Request Form.

 

Information that is collected automatically.

We also automatically receive and track certain technical data about your computer or mobile device when you visit our website, including:

 

• Your device type;
• IP address;
• Language preferences;
• Browser configurations;
• Type of operating system;
• Date and time of viewing and use of our website;
• Email communication analytics (time and date when the email was opened and how many times).

 

We collect some of this information through the use of cookies. We would like to remind you that such automatically-collected data is mostly non-personal.

We need this data to analyze our work, improve our service and website, and make qualitative changes to provide our customers with worthy service.

 

Data that is collected and provided by Third Parties.

Some of your Personal Information, such as email address and payment information (type of subscription you bought, purchase price, etc.), may be collected and provided to us by third parties, such as FastSpring®. To make your investigation easier, we would like to provide you with the links to third-party policies: FastSpring® Privacy Policy.

In addition, to access your device remotely, our Premium Assistance Agents use third-party software, such as LogMeIn® and LiveChat. By accepting the Terms & Conditions and Privacy Policy of our Premium Assistance service, you, therefore, accept the Terms & Conditions and Privacy Policy of LogMeIn® and the Terms & Conditions and Privacy Policy of LiveChat.

Please read all Privacy Policies that are listed above to make sure that you agree to all conditions; otherwise, do not purchase or use our service.

 

How we gather your personal data

Automatic gathering of information. We collect data that you provide to us online, and through websites of unaffiliated third parties. Automatic gathering of information by third parties.

When you visit our Websites, third parties can collect personal data about your online activities over time and across different websites pertaining to your visit to or use of our and other websites.

 

Do-not-track requests.

California residents visiting our Websites may request that we do not automatically gather and track information pertaining to their online browsing movements across the Internet. Such requests are typically made through web browser settings that control signals or other mechanisms that provide consumers the ability to exercise choice regarding the collection of personal data about an individual consumer’s online activities over time and across third-party websites or online services. We currently do not have the ability to honor these requests. We may modify this Notice as our abilities change.

 

Who we may share your personal data with

We respect and protect your private information. We restrict access to Personal Information to Company employees, contractors, and agents who need this information to perform their job duties. Those who have access to Personal Information are subject to strict contractual confidentiality obligations.

 

We may share your Personal Information only in the following cases:

 

• Affiliates: In some cases we may closely cooperate with some companies and/or businesses, and may require your Personal Information for various transactions with these partners.
• Agents: We may employ other companies to act as intermediate parties for us; therefore, we may share our customers’ private information with them. These agents will not use your information for purposes other than assisting us.
• Other businesses: We may cooperate with other businesses and share the information we collect with our affiliated companies. The information includes recorded phone calls and can be used for legal purposes and service improvement only. Sharing information with our affiliates enables us to provide you with information about products and services that might interest you.
• Business Transfers: Customer information is a business asset of the Company. Therefore, when the Company becomes owned by a third party as a result of a merger, acquisition, reorganization, or bankruptcy, customer information may be passed to this third party as well.
• Protection of the Company and Others: It may be necessary by law, legal process, litigation, and/or requests from public and governmental authorities and institutions to disclose your Personal Information. We may also disclose information about you if we determine that such disclosure is necessary or appropriate for purposes of national security, law enforcement, or other issues of public importance. We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users.

 

With Your Consent: You will be informed about other possible cases of sharing your Personal Information and will have the right to prevent this.

GotYourBack Support does not sell, rent, or trade your Personal Information to anyone.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third party.

 

CCPA rights to manage your personal data

The CCPA has extended California residents’ data protection rights. We have guaranteed all these rights and described them precisely in this Notice as well as a means of rights exercising.

 

• Right to be informed. Please find a list of personal data we collect about you and your activity, sources and business purposes of personal data collection, and third parties we may share your personal data with above in the Notice.
• Right to Access. You can request an explanation of the personal data we process about you. Also, you can request a copy of your personal data undergoing processing.
• Right to Rectify. You can correct any inaccurate data about you, or you can update your personal data.
• Right of Data Portability. You have a right to receive the personal data concerning you, which you provided to us. You can make a request to transmit this data directly to another data controller in a structured, commonly used and machine-readable format. We will transmit your data directly to another controller in cases where it is technically feasible.
• Right of Erasure. You have a right to delete all personal data that you have provided to us. In case you request removal of your personal data by our Customer Support via email or call as prescribed above, it may take up to thirty (30) days to implement your request. Note, we may retain certain information as required by law and for legitimate business purposes permitted by law.
• Right of Restrict Processing. You can request us to temporarily or permanently stop processing all or some of your personal data.
• Right to Object Processing. You can, at any time, object to the processing of your personal data on grounds relating to your particular situation. For example, you have a right to object to your personal data being processed for direct marketing purposes.
• Right to Lodge Complaints. You have a right to file a complaint with a supervisory authority in relation to GotTourBack Support Services, usage of your personal data.

Non-discrimination right.

We definitely will not discriminate (including, by denying Services, charging different prices for Services, providing different quality of Services) against you for exercising any of your CCPA data protection rights.

 

You can exercise these rights any time by contacting us via:

email [email protected] or by filling out the Data Privacy Request Form.

 

In case you are unhappy with how we handle your data, you have a right to lodge a complaint with a supervisory authority.

Notice, the CCPA envisages some specific requirements related to the exercising of these data protection rights. Considering them we may:

 

• respond to your request within forty-five (45) days of receiving the request;
• provide you with personal data we collected about you no more than twice in a 12-months period (categories and specific pieces of collected personal data, business purpose and sources of collection, categories of third parties personal data is shared with);
• NOT provide you with personal data if we cannot verify your identity. You shall provide us with sufficient information allowing us to verify you as the person about whom we collected personal data. However, we do consider requests made through your Account sufficiently verified.
• NOT transmit your personal data to another entity.

 

Also, please be aware that we are allowed to maintain personal data after deletion request is received as permitted by the CCPA (for instance, for the purposes of detection of security incidents, repair errors, comply with legal obligations, transaction completion). We want to draw your special attention that GotYourback Support does not sell, rent, or trade your personal data to anyone.

 

Changes to This Notice

We may change this Privacy Notice. The “Effective Date” section at the top of this page states when this Privacy Notice was last revised. Any changes to this Privacy Notice will become effective when we post the revised Privacy Notice on this page.

Your use of the GotYourBack services following these changes means that you accept the revised Privacy Notice. We encourage you to periodically review this Privacy Notice to stay informed about how we collect, use, and share Personal Information.